We are pleased to offer 10% discount to OAP's for the over 65's on a Wednesday and Thursday from 8:30am-7:00pm.
To apply for a discount card, please speak to a member of staff on reception; you will need to provide proof of age.
Please show your discount card to a receptionist before payment is taken, as discount cannot be applied after.
Discount will only be applied to repeat medication and food if ordered and paid for on a Wednesday and Thursday, you can order this by coming into the practice, phone or email.
Payment can be taken over the phone if you are not able to come into the surgery.
The discount applies to all consultations, operations, medication and diet.
Discount CANNOT be applied to our out of hours services.
Client Information: November 2021
We love seeing you and your pets.
And we love being able to provide you with a high level of care.
Because of this, we have decided to temporarily close our books to new clients.
We are currently booking up to 2 weeks ahead for routine appointments and our staff are working incredibly hard. There has been a huge increase in pets nation wide and we are still catching up from the pandemic lockdowns.
We want you, our existing clients to be reassured that your pets are most important to us and our dedicated team will continue to provide you with our very best care.
COVID-19: Tuesday 31st March 2020
We would like to reassure our clients that we are still open for urgent and emergency cases. We are available at the surgery from 8.30am until 6.30pm Monday to Friday and 8.30am-5pm on Saturdays. There is still our usual 24/7 emergency service outside these times.
We have a team each day of a Vet (Helen Avison or Amy Bowler), a qualified Veterinary Nurse and a Receptionist to answer your telephone enquiries. PLEASE PHONE AND DO NOT JUST COME TO THE SURGERY IN ALL CASES. We are not allowed to see any patients for routine appointments such as vaccinations, neutering, nail clips (unless ingrowing) or anal gland emptying (unless causing pain). If you are concerned about your pet please telephone the surgery on our normal number 01934 624608).
The vet will assess whether we need to see your pet as an emergency consultation (£50) and will make you a 30 minute appointment if needed. If the case is less serious we offer a telephone consultation with a vet (£25) and ask that you send us pictures or videos where needed for the vet to assess. The Royal College of Veterinary Surgeons is now allowing vets to prescribe prescription only medication over the telephone in this crisis.
If drugs are prescribed for your pet during a telephone consultation you will then be given an appointment time to collect the medication to ensure only one person at a time. When collecting any medication (including repeat prescriptions) please arrive at your appointment time and telephone us from your car on arrival. Do NOT enter the surgery. When you tell us you are outside one of our team will place the medication on a chair placed outside the entrance. They will then go back inside and you can collect your medication so we maintain social distancing at all times. We then disinfect the chair each time.
If your pet needs seeing by a vet please arrive at the given appointment time and telephone us from the car. One of our team will collect your pet from the car and take them into the surgery for assessment and treatment. The vet will speak to you either on the telephone or outside at at least a 2m distance.
Payments will be taken by card over the telephone or BACS. We cannot accept cash.
We would like to reassure you that we are doing our very best to keep our clients and ourselves safe so that we can maintain this service. We are very grateful for everyone’s patience and assistance in this very difficult time for everyone. Stay safe everyone.
COVID-19: Thursday 19th March 2020
Following the guidelines issued by the Government on Monday, we have increased the measures we are taking to protect our clients and staff.
Please be assured we will continue to provide the very best care to your pets and will remain available should you need us.
We appreciate your cooperation during this time.
When you call us our team will ask you several questions:
* We will first ask you about your pet so we can get you the care your pet needs.
* We will ask if you or members of your household have any symptoms of coronavirus.
* We will ask you if you are in an increased risk group.
Please do not be offended by these questions, they are there to protect you and our staff.
Based on your answers we may offer you:
- To postpone any non-essential appointments.
- A telephone consultation with the vet.
The consultation will be charged at a reduced fee and will require payment over the phone at the time of booking. This is to get care to pets that need it, but whose owners are self isolating and so visiting the practice is not advised.
If you are isolating, but want the pet to be seen in the clinic, this can be arranged if you have someone who is able to bring the pet in on your behalf.
- A normal appointment with the vet in the practice.
If you are visiting the practice we ask you follow some simple rules:
- Only ONE person to bring the pet into the practice.
If more people have to attend or you need to bring children we are very happy for you to wait safely in your car while a member of our team brings your pet into the practice and returns it to you. Alternatively, speak to a team member on the phone regarding your needs at the time of booking.
- Please use the hand sanitizer on arrival.
- We are reducing the number of people waiting in the reception area. Please let us know you have arrived, but do consider waiting in your car or outside. A team member will come and get you when the vet is ready to see you.
- If you prefer not to come into the practice, a team member can take your pet’s history from you outside and bring the pet in on your behalf.
- Please follow social distancing guidelines when visiting the practice.
- We would prefer to take card payments whenever possible.
We appreciate this may cause inconvenience and we are really grateful for your assistance.
COVID-19: Monday 16th March 2020
We would like to reassure our clients we will do everything possible to maintain a full service and full 24/7 emergency cover during this coronavirus outbreak.
We need our clients to help us protect both staff and other clients during this time:
-If you have a cough and high temperature please do NOT visit the surgery and self isolate as advised. If you are concerned about your pet please phone us and a vet will phone you back to advise and formulate an action plan
-When you enter the surgery please use the hand gel provided on reception as soon as you enter
-Please only send 1 person with your pet if at all possible to minimise the number of people in the waiting room
-We recommend our older clients postpone routine appointments if possible. If you would like advice please phone the surgery.
-We are cleaning surfaces, door handles, card machine etc regularly
Many thanks for your assistance during this difficult time for everyone and we hope everyone stays well.
Pet Passports & Brexit
If you wish to travel to the EU with your pet after 29th March 2019, we recommend that you start planning your visit with the vet at least four months in advance of your date of travel.
We do not yet know if Brexit will affect pets travelling to Europe, but the government are recommending that owners prepare for a ‘no-deal’ Brexit.
For the most up to date information please visit:
We recommend that owners follow the contingency plan to help prevent any difficulties with travel shortly after the 29th March:
1, You must get your dog, cat or ferret microchipped and then vaccinated against rabies before it can travel. Your pet must have a blood sample taken at least 30 days after the rabies vaccination. You’ll need to talk to your vet about whether you need a rabies vaccination or booster before this test.
2, Your vet must send the blood sample to an EU-approved blood testing laboratory. Results of the blood test must show that the vaccination was successful (Your pet must have a rabies antibody level of at least 0.5 IU/ml).
3, You must wait 3 months from the date the successful blood sample was taken before you travel.
You must take your pet to an Official Veterinarian (OV), no more than 10 days before travel to get a health certificate.
If there’s no deal, pet passports issued in the UK would NOT be valid for travel to the EU.
Please contact the surgery to book a rabies serology blood test at least 4 months before you plan to travel to the EU.